FAQs


HOW QUICKLY WILL MY ORDER ARRIVE AFTER I HAVE MADE THE PURCHASE?

Paid Orders usually take about 1-2 business days to arrive. Once your order is shipped, you'll receive a shipping confirmation email. We Ship Allover. We charge a nominal fee of INR 50 for Paid Delivery & INR 100 For Cash On Delivery orders. 

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you'll receive a shipping confirmation email. This email would include your tracking number. We have partnered with India's most trusted logistics company Blue Dart, so you can be rest assured about your deliveries. 

I MADE A MISTAKE WHEN ORDERING AND/OR ENTERING MY SHIPPING AND BILLING INFORMATION. WHAT DO I DO?

After you place your order, you have a one-hour window to edit the address. If your order has not been shipped yet, we are more than happy to correct the shipping address for you. Just send a note to support@brownboy.in with your correct shipping address and we will update it for you. 

HOW DO I KNOW WHAT SIZE I AM?

See our detailed Size Chart for exact measurements. Don't worry too much, if you have a fit question send us your measurements at support@brownboy.in Your best bet is to just ask us. We will make sure you get the right fit.

CAN I TRUST YOU WITH MY PERSONAL DETAILS? HOW DO I KNOW IT IS SAFE TO SHOP WITH BROWN BOY?

We are very, very serious about privacy and security. Brown Boy takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you.

We do not store (or even see!) any of your payment details - that is handled entirely by our third party secure payment gateway. We do not sell or share your personal information with anyone, unless it is necessary to complete your transaction (like telling the courier company where to deliver your order). See our Privacy Policy for more details.

HOW SHOULD I WASH MY BROWN BOY PRODUCTS?

To make things easier for you we have come up with a unique idea. We have dedicated an entire section in our website to explain customers on how to take care of any product they buy from us. 

In our Product Guide section we have laid out several measures you can take to maintain the wellness of your garment while respecting the environment. At Brown Boy, we strongly support the Earth in her fight to sustenance and encourage you to do the same.  

WHAT IS YOUR REFUND & EXCHANGE POLICIES?

We want you to absolutely love your stuff (and we really believe you will)! However for any reason, if you're not happy with it, please let us know and we'll work it out. See our Refund Policy for more details. 

HOW MUCH DOES SHIPPING COST?

Shipping is free for all orders above INR 5000. For any order below INR 5000, we change a nominal fee of INR 50 for Paid Delivery & INR 100 For Cash On Delivery orders. 

WILL I HAVE TO PAY ANYTHING EXTRA IF THE T-SHIRTS ARE SENT TO ME INTERNATIONALLY?

For International queries please visit www.BrownBoy.us 

If you are looking for information specific to a country we are happy to help. Just shoot us an email on support@brownboy.us and we'll get back to you.

Every international shipment that enters a new country can be charged with the local import duty and the local sales tax. This is different for all countries and it also differs from package to package. 

WHERE ARE YOUR PRODUCTS MANUFACTURED?

We take pride in creating high-quality products and are continuously working to improve our methods for quality control. All of our pieces are designed & created in-house at our studio in Kolkata (India) by a small team that obsesses over every detail. We do not outsource and we do not overproduce. Instead of overwhelming the customer with limitless choice, we focus on offering our members tightly edited collections of key pieces that people can build a wardrobe around. 

We keep posting "Behind The Scene" pictures on Instagram and Facebook. Do track us there.

QUESTIONS, COMMENTS, CONCERNS OR FEEDBACK?

Always feel free to contact support@brownboy.in if you have any questions, comments or concerns. We appreciate any feedback you may have. 

WHAT IS ORGANIC? WHAT IS FAIR TRADE? HOW DOES THIS HELP FARMERS?

We're glad you asked! You can find all the answers here. If you still have more questions, email us and we will get back to you. 

I'M INTERESTED IN COLLABORATING WITH BROWN BOY. WHO CAN I TALK TO?

We welcome everyone who wishes to collaborate with us, cover our story or work with us in our various initiatives. Please call or email us. You can find our contact details here.

THE ITEM I WANT IS OUT OF STOCK, WHAT SHOULD I DO?

To ensure the highest quality possible, we intentionally produce our goods in small batches. As a result, some popular items do tend to sell out very quickly. So if you want an item that is out of stock, just click on the item and "Add it to Waitlist" to register your interest in the product. When that item becomes available we will send you a priority email to inform you that your item is now available for purchase. This gives you an opportunity to purchase that particular item before its sold out again.

WHY BROWN BOY?

Brown Boy brings a new and exciting approach to menswear in India. Our premise is simple: Inspired by European high-street fashion and contemporary clothing, we create and deliver freshest looks to your doorstep every day. Our goal? Empower our members to feel like a million bucks without spending a million bucks.

We design and produce all our products; hence this hands-on approach is the most effective way to ensure quality and control. This dedicated process benefits you, the customer, as it saves you a good chunk of dough on buying some cool stuff. Also by being online only, we eliminate the brick-and-mortar expenses and pass these savings on to you.

There are no long lines, bad designs, crowded aisles or bargain bins, just great style, amazing quality and savings. When your friends inevitably ask how you pull it off, you can always ask them to join Brown Boy.

HOW DO I KNOW YOU REALLY ARE AS ECO-FRIENDLY AND FAIR TRADE AND ALL THAT YOU CLAIM TO BE?

Well, because we actually do care.

Having in-house production allows us to maintain highest standards of integrity. Everyday we aim towards reducing our carbon footprint. By using eco-friendly products, reducing waste, recycling and implementing simple measures, we go green. Fair-trade is a very important part of the structure at Brown Boy.

Our workers are paid better salaries, have a higher stake in the company and with your support we aim to provide them with a better lifestyle. It's about doing something that matters. Call or email us to know more.